ON DEMAND: Having Challenging Conversations with Care and Confidence

In this practical session, you’ll learn how to approach difficult conversations with confidence and care, so they strengthen relationships and lead to meaningful outcomes.

The session is being led by Tamara Zaple Rolfs, Founding Director of My Delta, whose expertise on this subject comes from a wealth of practical experience in leading complex organisations, training teams in positive conflict and her work as a team coach. 

You’ll be introduced to the 3 C’s: Context, Culture and Competencies alongside simple, practical strategies to help you feel more prepared and grounded in high-stakes conversations.

You’ll leave with:

• A CLEAR framework for navigating challenging conversations
• Practical techniques to communicate with clarity and compassion
• An understanding of how your personal relationship with conflict impacts avoidance
• Clarity on why eating the frog isn’t always the best idea (and what you can do about it)
• An appreciation for the value of restoration and strategies to achieve it when conversations don’t go to plan
• Tools you can apply immediately for lasting impact